FAQs

How long will my product last?

If water is listed as an ingredient in any product on your shelf then know that a strong preservative is in there somewhere - water breeds mould and bacteria when introduced to other ingredients. So it’s not an accident that Flower Industries’ products are water, and therefore, preservative free. The shelf life of raw ingredients used in Flower Industries’ products are about the same duration as you’d keep an ingredient in your pantry eg. coconut oil is shelf-stable for up to 2 years but sweet almond oil lasts for between 6-12 months. Flower Industries only makes products to order in small batch quantities so we can guarantee you a fresh product every time.

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Will temperature affect my product?

Yes! The Sun Mud and Face Fudge cope better with heat but all other products may melt a little as temperatures increase. Never leave balms or creams in the car, a bathroom drawer is best. But if your product has melted a little then just pop it in the fridge to cool down. If it cools too slowly after having melted it can sometimes feel a little ‘grainy’.

My balm or cream feels a little ‘grainy’. Do I have to throw it out?

No! Graininess doesn’t affect the integrity or performance of the product; it just might feel odd on your skin until you’ve rubbed it in.

This batch of the product isn’t exactly the same as the last time I brought it.

Each batch contains exactly the same ingredients. The temperature during the making process can have an effect on the final product as can a change in ingredient brand.

I have sensitive skin, can I still use products which include essential oils?

Yes you certainly can. Advice would be to exclude the eye area - request a Flower Industries product without the added oils.

The essential oil scent combination in my product doesn’t really hit the spot for me. Can I request a personalised scent?

Yes! Making products in small batches means that we can customise scents.

Can I request a refill of my Flower Industries product?

Yes, please do! Only available for those products in glass jars at the moment.


Feel free to drop an email to fleur@flowerindustries.com.au with any requests.